Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Casa Marina Key West a Waldorf Astoria Resort
Below are the verified reviews from guests that we have booked recently:
"Beautiful Location"
Overall Score4.0/5
Hotel property is beautiful. Room was nice not as clean and high end as I expected. But the beauty of the rest of the hotel made up for it.
Tara R. (Individual traveler, booked 1 room), from
23-Feb-2020
Verified Review, stayed from Thu Feb 20 to Sun Feb 23 2020 at a $723.54 average nightly rate.
Summary of Verified Reviews
70
Fair
Summary of 2,111 verified reviews
The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.
"Fair beach hotel. Close to the beach with easily accessible parking."
Location
84/100
242 reviews
"Great location."Central location near the beach, with great shopping and sightseeing nearby.Pricey, inconvenient parking. Reasonably accessible by car.
Beach
64/100
274 reviews
"Reasonable beach. Beach needs a clean. No good beach sports."
Breakfast
62/100
109 reviews
"Breakfast is decent but expensive."
Service
61/100
532 reviews
"Guests complain about reception and service professionalism."Management seems lacking, with badly rated housekeeping, but friendly service.Old, neglected rooms with uncomfortable beds, yet lovely views.Pool/beach service is ok. Great concierge service. Valet service is ok.Room service could have been improved.Booking process should be better organized. Recreation staff is nice.
Bar
57/100
45 reviews
"Standard bar. Bar service is acceptable."Alcoholic drinks are not the best.
Food
56/100
173 reviews
"Dining is not great with untidy dining area and poor menu."Pricey food but great desserts. Fish & seafood is acceptable.Bad poultry dishes.
Amenities
53/100
359 reviews
"Uninspiring entrance area with decent amenities and outdated facilities."Nice grounds with great facilities for kids.Elevator in need of updating. Awesome terrace.Unspectacular architecture.
Room
44/100
662 reviews
"Rooms are old, poorly cleaned, and small."Small rooms and poorly cleaned bathrooms. Lovely views and decent beds.Poorly-maintained rooms with bad TV's and kitchenettes.Below average furnishing, balconies, and A/C. Shower can be a problem.
Comfort
38/100
214 reviews
"Small rooms with comfort and noise issues."Small rooms and poor A/C, but decent beds.
Vibe
37/100
233 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating.Entrance area is not particularly attractive.Hotel is relatively stylish. Hotel is fairly plain.Awesome for a beach holiday. Good for business people.Good resort hotel.
Value
31/100
209 reviews
"Value for money could be better. Pricey breakfast and dining."
Cleanliness
21/100
284 reviews
"Unclean rooms and pool area."The bathrooms and dining area need some cleaning.Hotel facilities could use a good clean.
Rated 62/100 based on reviews from families.
"Location is great."
Location
85/100
31 reviews
"Great location."
Beach
65/100
38 reviews
"Reasonable beach."
Breakfast
62/100
18 reviews
"Breakfast is decent but expensive."
Service
59/100
47 reviews
"Service staff are friendly, yet unprofessional and reception is poor."
Amenities
53/100
42 reviews
"Beautiful grounds, with okay amenities and somewhat outdated facilities."
Food
53/100
18 reviews
"Average, but pricey, food."
Comfort
40/100
24 reviews
"Small suites with problems of comfort and noise. Average beds."
Room
37/100
71 reviews
"Lovely view, although rooms are small, old and poorly cleaned."Beds are standard, but furnishings and room maintenance are lacking.Small rooms and poorly cleaned bathrooms.
Vibe
33/100
22 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating.
Value
32/100
26 reviews
"Value for money could be better. Pricey breakfast and dining."
Cleanliness
21/100
27 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 67/100 based on reviews from couples.
"Location is great."
Location
81/100
24 reviews
"Great location near the beach, but subpar parking."
Breakfast
66/100
11 reviews
"Breakfast is average."
Service
64/100
37 reviews
"So-so, but friendly, service, but low rated reception."
Beach
63/100
29 reviews
"Reasonable beach."
Food
59/100
13 reviews
"Food is all right."
Amenities
55/100
28 reviews
"Beautiful grounds but poor buildings, with so-so amenities."
Comfort
40/100
13 reviews
"Uncomfortable, small rooms, with decent beds."
Room
39/100
44 reviews
"Badly rated cleanliness in rooms and bathrooms, and poor furniture."Small and poorly maintained rooms. Lovely views and decent beds.
Vibe
32/100
18 reviews
"Vibe is not too good. Hotel could use some updating."
Value
32/100
13 reviews
"Value for money could be better."
Cleanliness
19/100
30 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 61/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Location
80/100
14 reviews
"Great location."
Pool
76/100
8 reviews
"Great pool."
Breakfast
64/100
11 reviews
"Breakfast is average."
Beach
61/100
11 reviews
"Reasonable beach."
Service
61/100
19 reviews
"Service is average, but very friendly."
Amenities
49/100
11 reviews
"Hotel buildings could use some improvement."
Comfort
37/100
8 reviews
"Okay beds but not comfortable overall."
Room
36/100
23 reviews
"Dated, poorly cleaned rooms. Average beds."
Vibe
35/100
15 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating.
Value
33/100
5 reviews
"Value for money could be better."
Cleanliness
20/100
6 reviews
"Rooms could be cleaner."
Rated 63/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Location
86/100
180 reviews
"Great location."Close to the beach, with great shopping and sightseeing nearby.Pricey, inconvenient parking.
Beach
66/100
216 reviews
"Reasonable beach. No good beach sports. Beach needs a clean."
Service
61/100
459 reviews
"Guests complain about reception and service professionalism."Management seems lacking, with badly rated housekeeping, but friendly service.Old, neglected rooms with uncomfortable beds, yet lovely views.Pool/beach service is ok. Room service could have been improved.Valet service is ok. Booking process should be better organized.
Breakfast
60/100
66 reviews
"Breakfast is decent but expensive."
Bar
57/100
41 reviews
"Standard bar. Bar service is acceptable."Alcoholic drinks are not the best.
Food
57/100
161 reviews
"Dining is not great with untidy dining area and poor menu."Pricey food but great desserts. Fish & seafood is acceptable.Bad poultry dishes.
Wellness Area
55/100
18 reviews
"Sufficient wellness & sports facilities. Good fitness area."
Amenities
53/100
312 reviews
"Uninspiring entrance area with decent amenities and outdated facilities."Nice grounds with great facilities for kids.Elevator in need of updating. Awesome terrace.Unspectacular architecture.
Room
44/100
569 reviews
"Small, outdated rooms with okay beds but cleanliness issues."View is wonderful, but rooms are in need of maintenance with poor furniture and A/C.Small rooms and poorly cleaned bathrooms. Shower can be a problem.Poorly reviewed kitchenettes and balconies.
Comfort
38/100
183 reviews
"Small rooms with comfort and noise issues."Small rooms and poor A/C, but decent beds.
Vibe
36/100
189 reviews
"Atmosphere is friendly but the vibe is low."Hotel could use some updating.Entrance area is not particularly attractive.Hotel is relatively stylish. Hotel is fairly plain.
Value
30/100
166 reviews
"Value for money could be better. Pricey breakfast and dining."
Cleanliness
21/100
242 reviews
"Unclean rooms and pool area."The bathrooms and dining area need some cleaning.Hotel facilities could use a good clean.
Rated 62/100 based on reviews from families.
"Location is great."
Location
86/100
24 reviews
"Great location."
Beach
65/100
30 reviews
"Reasonable beach."
Breakfast
61/100
9 reviews
"Breakfast is decent but expensive."
Service
59/100
40 reviews
"Service staff are friendly, yet unprofessional and reception is poor."
Amenities
53/100
39 reviews
"Beautiful grounds but poor buildings, with so-so amenities."
Food
53/100
17 reviews
"Average, but pricey, food."
Comfort
40/100
19 reviews
"Small suites with problems of comfort and noise."
Room
36/100
60 reviews
"Complaints about cleanliness and size of rooms, but the views are amazing."Small rooms and poorly cleaned bathrooms.Outdated, badly maintained rooms with poor furniture.
Value
33/100
23 reviews
"Value for money could be better. Pricey breakfast and dining."
Vibe
30/100
17 reviews
"Vibe is not too good. Hotel could use some updating."
Cleanliness
21/100
23 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 67/100 based on reviews from couples.
"Location is great."
Location
81/100
13 reviews
"Great location."
Breakfast
67/100
5 reviews
"Breakfast is average."
Service
65/100
25 reviews
"Service is average, but very friendly."
Beach
63/100
18 reviews
"Reasonable beach."
Food
60/100
8 reviews
"Food is all right."
Amenities
52/100
21 reviews
"Hotel buildings are substandard but amenities are OK."
Comfort
39/100
11 reviews
"Okay beds but not comfortable overall."
Room
37/100
34 reviews
"Poorly cleaned and maintained rooms, especially bathrooms, with poor furniture."Average beds.
Vibe
33/100
10 reviews
"Vibe is not too good. Hotel could use some updating."
Value
29/100
7 reviews
"Value for money could be better."
Cleanliness
20/100
24 reviews
"Bathrooms and rooms are untidy."Hotel facilities could use a good clean.
Rated 68/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Service
56/100
5 reviews
"Service is adequate."
Rated 53/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Location
87/100
24 reviews
"Great location."
Beach
64/100
24 reviews
"Reasonable beach."
Breakfast
63/100
16 reviews
"Breakfast is average."
Service
59/100
26 reviews
"Friendly but unprofessional service."
Amenities
58/100
13 reviews
"Pleasant hotel grounds and decent amenities."
Comfort
37/100
6 reviews
"More comfort would be nice."
Room
37/100
27 reviews
"Guests complain about cleanliness, maintenance, and furnishing."
Value
32/100
21 reviews
"Value for money could be better."
Vibe
31/100
10 reviews
"Vibe is not too good. Hotel could use some updating."
Cleanliness
23/100
17 reviews
"Rooms could be cleaner."
Rated 59/100 based on reviews from couples.
"Great location. Friendly service."
Location
87/100
7 reviews
"Great location."
Beach
64/100
6 reviews
"Reasonable beach."
Service
61/100
7 reviews
"Service is adequate."
Value
36/100
5 reviews
"Value for money could be better."
Vibe
31/100
5 reviews
"Vibe is not too good."
Rated 60/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Rated 69/100 based on reviews from all travelers.
"Fair beach hotel. Close to the beach with easily accessible parking."
Location
82/100
11 reviews
"Great location."
Pool
72/100
7 reviews
"Great pool."
Beach
61/100
11 reviews
"Reasonable beach."
Service
60/100
13 reviews
"Service is adequate."
Breakfast
60/100
5 reviews
"Breakfast is average."
Amenities
50/100
10 reviews
"Hotel buildings are substandard but amenities are OK."
Room
39/100
16 reviews
"Room needs to be improved."
Value
37/100
8 reviews
"Value for money could be better."
Vibe
31/100
6 reviews
"Vibe is not too good."
Cleanliness
21/100
8 reviews
"Could use a good cleaning."
Customer Reviews of Casa Marina Key West a Waldorf Astoria Resort
Tripadvisor Traveler Rating:
Value
Rooms
Cleanliness
Service
Excellent
3941
Very Good
2001
Average
1327
Poor
863
Terrible
805
true
Recent Reviews:
TMcwgfl
Windermere, Florida
Trip type:
Family
Dated
Jul 9, 2020
Not a place that deserves the name Waldorf associated with it. Service is below expectations and rooms are old with less than Hampton Inn decor. Do not pay the price...
more »
Not a place that deserves the name Waldorf associated with it. Service is below expectations and rooms are old with less than Hampton Inn decor. Do not pay the price as you will be disappointed. Common area appears to ok with lots of potential though.
Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this review
Dear TMcwgfl,
Thank you for taking the time out of your day to share your thoughts with us. We are disappointed that your stay left much to be desired. We hope to have the chance to improve on this experience for you someday, as we know we can do better.
I was extremely disappointed with this property. Quite honestly if this is what the Waldorf brand has become I’m done with Hilton.
The pool area, common walkways and sitting area’s...
more »
I was extremely disappointed with this property. Quite honestly if this is what the Waldorf brand has become I’m done with Hilton. The pool area, common walkways and sitting area’s were never cleaned nor hosed down for the three days we were there. There is rooster/hen fecal material everywhere. On the ground, the chairs, the sand, everywhere. This is a health issue in itself. Disgusting; nothing was cleaned. Garbage from the previous nights remained the following day. The adult pool is crumbling with missing and broken tile. Mold growth is everywhere. Broken and torn lounge chairs left at the pool. Common seating areas were less than desirable. Elevator doors and buttons were gross. The food at the Sun Sun was substandard. Grab and Go is overpriced and the breakfast seating menu is a joke. Get your food elsewhere. Staff is invisible and obviously there is no care about this property. I stayed in the Ocean Front 2 Bedroom Suite. It’s a loft with one and a half bedrooms and baths. The online floor plan is inaccurate. One clock for the whole suite and one working service phone. The overbearing loud A/C ducts are located in the bedrooms. The building itself shows crumbling in spots. How this property is even called a Waldorf Astoria I’ll never know. I was extremely disappointed.
Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this review
Dear Step436,
Thank you for taking a moment to review your stay with us at Casa Marina Key West. While we are disappointed to know you were unimpressed with your experience, we are grateful for your feedback and look forward to improving our property in every way that we can. You are right to have expected better and we apologize. At your earliest convenience, please get in touch with us directly so we can speak with you about your stay. We'd love another chance to earn your trust.
Not at all what I was expecting at a Waldorf property!
Jul 7, 2020
July 1, 2020 - (Co-Vid - time off to clean...) The main floor king bedroom had vomit (red/pink) or mold in the grill of the A/C vent. The room was...
more »
July 1, 2020 - (Co-Vid - time off to clean...) The main floor king bedroom had vomit (red/pink) or mold in the grill of the A/C vent. The room was damp and stinky. When I reported the problem to the desk I had to repeat the entire concern (with pictures) to the manager who then informed housekeeping to address this quickly (no improvement or sign that anyone had been in the room to address the issue). The entire facility was run down (pool tiles missing on the pool, music speakers were not functioning), dirty, and not worth the "points" we spent for the visit. Disgusting!
Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this review
Dear 805flynn,
We appreciate you sharing your thoughts. We're sorry that you were disappointed with the cleanliness of your room and for falling short of the standards we have set. We hope you were otherwise able to enjoy your time in Key West, and that we can have the pleasure of welcoming you back for a better experience next time.
I reserved the 2 bedroom suite. Let me be clear. This is not a suite, it's a studio with a tiny bedroom big enough for a bed upstairs. Curtains are...
more »
I reserved the 2 bedroom suite. Let me be clear. This is not a suite, it's a studio with a tiny bedroom big enough for a bed upstairs. Curtains are DIRTY, floor was sticky and room was musky, humid smell. The whole hotel has deteriorated beyond belief. This place needs to be shut down and redone. AMEX took them off the FHR list and for good reason, that should have been my clue. But to add insult to injury the hotel's "Complex Director of Front Office Operations" Mr. Taj Bhandal is terribly rude. Horrible attitude, To be fair let me explain. From the beginning I requested early check in and late check out. (As a Hilton Gold Member, this is one of our perks) I was checked in late because room was not available and not allowed to stay past noon. Mr. Taj Bhandal was in a bad mood, and when I directed my look towards who I thought was the Manager, he immediately jumped and said "I'm her boss" as to say there's nobody here that's going to change his decision. I believe he should be relieved of his duty and Mikayla the other Front desk manager should be in charge.
Upon check in when I ran into the issues above with my room. Mikayla was attentive of my problem, she offered solutions and acted as she genuinely cared.
My advise is stay away until they renew this hotel. It's historic, it's got beautiful views, but the place is dying for a renovation. At 1K for their "Suite" a night they should have no problems affording the renovation.
Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this review
Dear DrLighting,
Thank you for choosing to make us a part of your Key West experience. That being said, we are so sorry that your overall time with us was disappointing. You should expect excellent accommodations and service from a Waldorf resort and we apologize that we did not deliver. Your comments have been shared with our team and we will use them to make improvements in all the areas you mentioned. We hope to highlight all the positive changes on a future visit to Key West.
Do yourself a favor - book The Reach NOT the Casa!
Jul 7, 2020
As an avid business and personal traveler - Diamond with Hilton and Platinum with Marriott I am very well traveled and accustomed to the challenges that most facilities are facing...
more »
As an avid business and personal traveler - Diamond with Hilton and Platinum with Marriott I am very well traveled and accustomed to the challenges that most facilities are facing with COVID 19, etc. However, the Casa Marina Key West is the lowest of the low. As most others have indicated - the property, management and overall experience is not worthy of the Hilton name, much less the Waldorf Astoria name. With the exception of the main lobby and pool area - this place is an absolute disgrace and a dump. Perhaps more worthy of a Motel 6? At best a low budget Comfort Inn.
Did I mention that the Management is completely non-existent?
We travel to Key West (as part of our Miami trip) at least 2-3 times a year. We have stayed in various locations across the island - so we are aware of what is to be expected from both a pros and cons perspective.
I initially was booked into what was confirmed (in writing on the Hilton app) as a double queen room. What we received was a double Full room. We were also informed upon online check in and over the phone - that we would be upgraded (as a Diamond member) to a room with a "double balcony". None of which was true.
Upon arriving in the room - we also found what can only be described as human remains on the bed skirt (i.e. - poop - yes you read that correctly).
I attempted to call the front desk approximately 4 times before actually getting someone to answer the phone. After much arguing - we were told we could now be upgraded to a room on the complete opposite side of the property - which did fortunately have a King bed, balcony and a queen pullout. It was a suite but supposedly a handicapped room - which to me was a non-issue.
After moving our luggage (on our own - no assistance) - we arrived in a room that had clearly been soaked in clorox and/or other disinfectants - which again - given Covid was really a non-issue.
Once in the room, we immediately left to eat. Upon returning - we noticed the entire room smelled of mold and the sheets, furniture and everything else was soaked. There were also bugs throughout the room.
I immediately went to the front desk - no one was available. I attempted to call at least 4 times from the room - no answer. I had to then call the Hilton Diamond Desk. After waiting for almost an hour on hold - they were able to get hold of the front desk.
I informed the front desk of the issues - along with the fact that both my daughter and I have extreme allergies to mold and could not remain in the room. I demanded to be transferred to the sister property next door (The Reach).
Fortunately, this was possible. Again - for the 3rd time in 4 hours - we had to move. The room at the reach was not a Suite but was acceptable - double room with a balcony - the biggest thing is that it was actually clean and comfortable.
No issues at The Reach - but was really surprised to find that the Casa had charged and credited my card a total of 4 times! It was a complete mess. At this point I do not think I was officially "charged" but the back and forth confusion was extremely annoying.
Upon checking out I called the Diamond desk and filed a claim against the Casa for the lack of quality, care and not so much as an apology from the manager. Days passed and no response was received from the property. After 6 days - I called the Diamond Desk. They stated that the Casa had responded and the case was closed - stating that the manager claimed they "upgraded me to The Reach". No contact or apology was made to me. And an "upgrade" - seriously???? Come on.
Word of advice for travelers: AVOID THE CASA AT ALL COSTS!
Word of advice for Hilton: Either renovate the property or strip the Waldorf name off of it. Pitiful. Another piece of advice - look into retraining your management and staff - who clearly do not care about return travelers.
Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort, responded to this review
Dear mattwatts5,
As a frequent visitor of Key West and loyal Hilton Diamond member, your feedback is vital to what we do. We are extremely disappointed to learn that your most recent experience was so different from past stays in the area. You are correct to have expected better of a Waldorf Astoria property, and we apologize for not hitting the mark. When you have a moment, please reach out to us directly so we can discuss your time here further. We hope to have the pleasure of speaking with you very soon.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.
Property Description
Nestled among the laid back tropical splendor of Key West’s southern edge, the beachfront Casa Marina has been a treasured hideaway for business tycoons, artists and dignitaries since it was built in 1920 and is listed in the National Register of Historic Places. Within 11,000 square feet of meeting facilities, the most event space in the Keys, we offer 12 exquisite venues ranging from an elegant 4,840-square-foot ballroom to quaint meeting rooms ideal for executive retreats. Situated on the island’s largest private beach, Casa Marina offers a plethora of activities for attendees to enjoy, including adventurous water sports, lush pools, tennis, a fitness facility and spa services, plus close proximity to Key West’s most acclaimed attractions.
Green Sustainability
Yes
Amenities / Features
Air conditioning
Bathrobes
Bathtub or shower
Cable TV service
Connecting/adjoining rooms available
Daily housekeeping
Designer toiletries
Espresso maker
Flat-panel TV
Free bottled water
Free cribs/infant beds
Free newspaper
Free toiletries
Hair dryer
Hypo-allergenic bedding available
In-room massage available
In-room safe
In-room safe (laptop compatible)
Iron/ironing board
LED light bulbs
Number of bathrooms - 1
Phone
Premium TV channels
Private bathroom
Refrigerator
Room service (limited hours)
Slippers
Turndown service
WiFi (surcharge)
Airport & Shuttle Information
Key West International – 3 Miles / 10 Minutes
(Taxi $20.00 / Super Shuttle $9.00)
Airport Shuttle? Sorry, no airport shuttle available.
Breakfast Information
no
$33 per person exclusive of tax and service charge. (buffet)
Pet Friendly?
Sorry, pets are not allowed.
About Waldorf Astoria
Luxury brand with over 30 hotels located in major international city centers and growing
The True Waldorf Experience includes a personal concierge for guests with a warm greeting upon arrival and direct care throughout the stay. Guests can also enjoy a complimentary bag-packing service and fast check-out when departing.
Deluxe, superior and luxury guest rooms are each uniquely decorated with upscale amenities including Waldorf Serenity beds and fine linens, exclusive Ferragamo bath amenities, marble bath or shower, plush seating, flat-screen TV’s, wired and wireless internet, and a work desk area.
Waldorf Astoria Hotel & Resort offers a memorable culinary experience with their own distinct menu and 3-course fine dining to enjoy in a fun location within the hotel or resort. Based on your destination, reserve the Taste of Waldorf Astoria Experience and take part in exploring the local farmers market, wine tasting, one-on-one cooking classes, or board a private yacht for a fishing experience unlike any other
Waldorf Astoria Hotel & Resorts offers top notch services including the ultimate spa experience with organic and natural treatments, steam rooms, and whirlpools, the ability to reserve a luxury supercar for a drive available in 12 locations, or for golf enthusiasts, select locations worldwide offer award winning courses to play on including a Waldorf Astoria Golf Experience package catered for any level of expertise.
The Waldorf Astoria highlights above are subject to change without notice.
